For more information on Neutronics product calibration / repair services, please see:
Neutronics Calibration / Repair Services | Neutronics Service Policy | Neutronics Return Procedure | Neutronics FAQs
Customer Service Related Questions:
Why do I need a return number before I ship my instrument?
The return number helps us to track the progress of your repair. Instruments sent without the proper return paperwork, return number and information on the outside of the package will cause delays in processing your order.
What if my instrument is not on the Service Form?
Contact our customer service department at +1 (610) 524-8800. Our Customer Service Reps can suggest a replacement for your instrument if we are not able to repair it.
Do I include my credit card information on my return request?
No. For security reasons, we do not accept credit card information through our website. We will contact you for your credit card information when your instrument is ready to be returned to you. Once approved, the paper copy in our possession will be shredded / destroyed. We do not keep any credit card information.
How will I know you have received my return request?
You will receive a confirmation email within a few minutes of submitting your request. If you do not receive a confirmation within 1-2 hours, please call our customer service department at +1 (610) 524-8800 .
What accessories should I include with my instrument?
All accessories including probes, filters, printers, carrying case, etc. should be included with your instrument. This will ensure your instruments and all its components are in working order when returned to you.
Where do I send my instrument?
456 Creamery Way
Exton, PA 19341
Attn: Service Department RMA #xxxxx