Calibration / Repair Services

For product for service and support, please complete our service request form.

Sensor Exchange Program

Sign up for our B-Smart® Sensor Exchange Program and eliminate downtime of your equipment.

Warranty Registration

Register your product with Bacharach’s warranty department through a simple form.

Frequently Asked Questions

Find answers to commonly asked technical, product, and customer service related questions.

Technical Library

View our full archive of manuals, brochures, firmware, software, datasheets, SDS, and other downloads.

Bacharach Technical Support Teams

Bacharach has a very experienced technical support staff. Each staff member is trained extensively on our entire product portfolio, ensuring that they’re able to assist with any issue. If your instrument is able to be fixed, they can tell you how. If your instrument needs servicing, they will provide the best option for the shortest turnaround time and lowest price. If you need a whole new instrument, they can assist in your decision on which instrument will best fit your needs.

Gas Detection Products

US Support

621 Hunt Valley Circle
New Kensington, PA 15068
(800) 736-4666

Canadian Support

10 West Pearce St, Unit 4
Richmond Hill, Ontario L4B 1B6

European Support

Unit D12 & D13 Santry Business Park,
Swords Road, Santry,
Dublin, Ireland
+353 1 284 6388

Parasense RTC Platform

US Support

9661 Spotswood Trail
Stanardsville, VA 22973
United States
Telephone: +1 (540) 948 9919

European Support

Unit D12 & D13 Santry Business Park, Swords Road
Santry, Dublin, Ireland
Telephone: +353 1 284 6388

Automotive & Ref-ID

US Support

456 Creamery Way
Exton, PA 19341
United States

Telephone: +1 610 524 8800