Calibration / Repair Services

For product for service and support, please complete our service request form.

Sensor Exchange Program

Sign up for our B-Smart® Sensor Exchange Program and eliminate downtime of your equipment.

Warranty Registration

Register your product with Bacharach’s warranty department through a simple form.

Frequently Asked Questions

Find answers to commonly asked technical, product, and customer service related questions.

Technical Library

View our full archive of manuals, brochures, firmware, software, datasheets, SDS, and other downloads.


MSA Bacharach Technical Support Teams

Bacharach has a very experienced technical support staff. Each staff member is trained extensively on our entire product portfolio, ensuring that they’re able to assist with any issue. If your instrument is able to be fixed, they can tell you how. If your instrument needs servicing, they will provide the best option for the shortest turnaround time and lowest price. If you need a whole new instrument, they can assist in your decision on which instrument will best fit your needs.

Gas Detection

US Support

MSA Bacharach
Pittsburgh, PA
(800) 736-4666
Bacharach.help@MSASafety.com

Canadian Support

MSA Bacharach
Richmond Hill, Ontario
(800) 328-5217
support@bachcan.ca

European Support

MSA Bacharach
Dublin, Ireland
+353 1 284 6388
Bacharach-SupportUK@MSASafety.com

Parasense Platform

US Support

MSA Bacharach
Stanardsville, VA
+1 (540) 948-9919
Bacharach-ConnectedSolutions@MSASafety.com

European Support

MSA Bacharach
Dublin, Ireland
+353 1 284 6388
Bacharach-SupportUK@MSASafety.com

Automotive & Gas Analysis

US Support

MSA Bacharach
Exton, PA
+1 (610) 524-8800
Bacharach-InfoatNeutronics@MSASafety.com

Back to Top