Calibration / Repair Services
For product for service and support, please complete our service request form.
Sensor Exchange Program
Sign up for our B-Smart® Sensor Exchange Program and eliminate downtime of your equipment.
Warranty Registration
Register your product with Bacharach’s warranty department through a simple form.
Frequently Asked Questions
Find answers to commonly asked technical, product, and customer service related questions.
Technical Library
View our full archive of manuals, brochures, firmware, software, datasheets, SDS, and other downloads.
Bacharach Technical Support Teams
Bacharach has a very experienced technical support staff. Each staff member is trained extensively on our entire product portfolio, ensuring that they’re able to assist with any issue. If your instrument is able to be fixed, they can tell you how. If your instrument needs servicing, they will provide the best option for the shortest turnaround time and lowest price. If you need a whole new instrument, they can assist in your decision on which instrument will best fit your needs.
Gas Detection Products
US Support
Bacharach
621 Hunt Valley Circle
New Kensington, PA 15068
(800) 736-4666
help@mybacharach.com
Canadian Support
Bacharach
10 West Pearce St, Unit 4
Richmond Hill, Ontario L4B 1B6
800-328-5217
support@bachcan.ca
European Support
Bacharach
Unit D12 & D13 Santry Business Park,
Swords Road, Santry,
Dublin, Ireland
+353 1 284 6388
eutechnical@mybacharach.com
Parasense RTC Platform
US Support
Bacharach
9661 Spotswood Trail
Stanardsville, VA 22973
United States
Telephone: +1 (540) 948 9919
techsupport@parasense.com
European Support
Bacharach
Unit D12 & D13 Santry Business Park, Swords Road
Santry, Dublin, Ireland
Telephone: +353 1 284 6388
eutechnical@mybacharach.com
Automotive & Ref-ID
US Support
Bacharach
456 Creamery Way
Exton, PA 19341
United States
Telephone: +1 610 524 8800